For shipping address in other countries than Australia, your order will be sent via Australia Post International Pack and Track Service or International Registered Post with a signature required to ensure delivery to you.
It takes about 10 working days to be delivered. Sometimes Customs checks may delay delivery, depending on the country you live in.
If you are not at home to receive the package, your local post office will leave a collection card with you to collect your package from your local post office. We strongly suggest that you contact your local post office for help, quoting the tracking or consignment number posted in your SkinB5 account against your order.
On completing your order, we send you an email order receipt. To track your order, please use the tracking number provided in your email order receipt on the Australia Post website to see the status of the delivery.
Alternatively, please forward the email order receipt to us [email protected] and we can track your order.