SkinB5™️ Help Centre (HQ)
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Recent activity by SkinB5™️ Help Centre (HQ)-
Do you offer a money back guarantee?
Due to the personal nature of our products, we generally do not exchange or refund goods unless they were damaged or faulty when delivered. We very much encourage you to contact us at info@skinb5....
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Is my package tracked to ensure it arrives on time?
Within Australia - Tracking number is available for both Regular and Express services. Once your order is shipped, a tracking number will be uploaded to your SkinB5 online account against your orde...
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International Shipping Rates and Times
Regular Post: 7-10 Business Days*Subject to Customs inspection timeframes Cost: $19.95 Express Post: 3-5 Business Days *Subject to Customs inspection timeframes Cost: $49.95 Orde...
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Is there any products, particularly supplements, that I can use while I am pregnant? Currently I am 13 weeks pregnant now and I am suffering hormonal breakouts!
If you are pregnant, do not take any supplements without your doctor's approval. You can use all skinB5 skincare products while you are pregnant. Our Extra Strength Acne Control Vitamins contain a ...
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, Diners, JCB, PayPal and more!
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About Customs, Duties and Taxes for International customers
When placing an order from SkinB5, please be aware that you are responsible for assuring the product can be lawfully imported to your country. You, the customer, are the importer and must comply w...
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I'm in China, do I have to pay tax on my SkinB5 products?
Taxes, fees and charges imposed by your country may be payable upon importation for which you are responsible.
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Australian Shipping Rates and Times
Regular Post: 2 - 3 Business Days Cost: $11.95 Express Post: 1 - 2 Business Days Cost: $19.95 Orders over $200 enjoy FREE NATIONWIDE Shipping (regular parcel service).
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Track your SkinB5 package for International customers
For shipping address in other countries than Australia, your order will be sent via DHL Express with a signature required to ensure delivery to you. It takes about 3-4 working days to be delivered...
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Track your SkinB5 package for Australian customers
On completing your order, we send you an email order receipt. We will also send you tracking and status update emails regularly from dispatch to delivery. If you need help tracking your order, ple...