SkinB5™️ Help Centre (HQ)
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Recent activity by SkinB5™️ Help Centre (HQ)-
Are there any side effects from using the Skin Purifying Mask?
Our formulation is very gentle and mild. You should not experience any side effects. However, in case you have any skin reaction, please discontinue use.
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Do you offer a money back guarantee?
Due to the personal nature of our products, we generally do not exchange or refund goods unless they were damaged or faulty when delivered. We very much encourage you to contact us at info@skinb5....
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Where exactly do I put the promo code?
You enter the Discount/Promo code in the checkout page in the bottom right area, see below screenshot. Let us know if you need further assistance.
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What payment methods do you accept?
We accept Visa, MasterCard, American Express, Diners, JCB, PayPal and more!
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I'm in China, do I have to pay tax on my SkinB5 products?
Taxes, fees and charges imposed by your country may be payable upon importation for which you are responsible.
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About Customs, Duties and Taxes for International customers
When placing an order from SkinB5, please be aware that you are responsible for assuring the product can be lawfully imported to your country. You, the customer, are the importer and must comply w...
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Where can I buy SkinB5 in the Philippines?
We have fantastic distributors in the Philippines, contact us info@skinb5.com for a direct contact.
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What is the PH value of the SkinB5 Mask?
The PH value of our face mask is 6.5-7.5 This is PH balanced, and an ideal level for skin care products.
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Why does the mask feel tight when applied to my face?
This is normal for French Green Clay. As the clay dries, it will feel tight. This means the mask is absorbing the impurities and soothing the problem areas.
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Why is my face slightly red when I remove the mask?
The slight redness is due to increased blood circulation and is very normal when using a clay mask. Please do not be concerned, the redness will only last for 5 – 45 minutes.