SkinB5™️ Help Centre (HQ)
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Recent activity by SkinB5™️ Help Centre (HQ)-
Is there a New Zealand Store that sells SkinB5?
We have a New Zealand that distributes through more 50 pharmacies across New Zealand. Please visit your local pharmacy and ask for SkinB5 directly or search in our Store Locator.
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Is my package tracked to ensure it arrives on time?
Within Australia - Tracking number is available for both Regular and Express services. Once your order is shipped, a tracking number will be uploaded to your SkinB5 online account against your orde...
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How long will it be before I receive my SkinB5 order?
International Orders* DHL Express Post: 3 - 5 Business Days Australian Orders Regular Post: 2 - 3 Business Days Express Post: 1 - 2 Business Days *Some...
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I'm in the USA, how do I track my SkinB5 order?
If you live in the US, you can purchase from skinB5.com. Your order will be shipped via DHL Express all import taxes and duties are included in your payment to skinB5.com. Delivery generally takes...
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Do you know whether there is a way to purchase the SkinB5 from the UK?
If you live in the UK, you can purchase from skinB5.com. Your order will be shipped via DHL Express all import taxes and duties are included in your payment to skinB5.com. Delivery generally takes...
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Track your SkinB5 package for Australian customers
On completing your order, we send you an email order receipt. We will also send you tracking and status update emails regularly from dispatch to delivery. If you need help tracking your order, ple...
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Track your SkinB5 package for International customers
For shipping address in other countries than Australia, your order will be sent via DHL Express with a signature required to ensure delivery to you. It takes about 3-4 working days to be delivered...
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Goods Damaged or Faulty on Delivery
Except where stipulated by law, you must return damaged goods within 10 working days of purchase of goods. SkinB5 will not refund the cost of delivery to return damaged or faulty goods. Upon receip...
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Which skinB5 products are suitable for my skin and acne condition?
SkinB5 products are scientifically formulated for a range of skin concerns. SKIN CONCERNS (FACE & BODY) RECOMMENDED PRODUCTS Persistent acne breakouts: Teenage acne Adult acne Step 1...
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What do you recommend for fast results?
We recommend using the entire skinB5 program. SkinB5's Next generation clear skin Acne Treatment System is effective because it is a complete internal & external strategy to stop acne from the insi...