Is my package tracked to ensure it arrives on time?

Within Australia - Tracking number is available for both Regular and Express services. Once your order is shipped, a tracking number will be uploaded to your SkinB5 online account against your order number.

For shipping address in other countries than Australia, your order will be sent via DHL Express with a signature required to ensure delivery to you.

It takes about 3-4 working days to be delivered. Sometimes Customs checks may delay delivery, depending on the country you live in.

If you are not at home to receive the package, your local DHL office will contact you via phone and/or email to collect your package. 

On completing your order, we send you an email order receipt.  We will also send you tracking and status update emails regularly from dispatch to delivery. 

If you need help tracking your order, please email help@skinb5.com along with your order number.

 

These are the countries that we ship to:

Belgium
Canada
China
Croatia
Denmark
Estonia
France
Germany
Hong Kong
Hungary
Ireland
Israel
Korea, Republic of (South Korea)
Lithuania
Malaysia
Malta
Netherlands
New Zealand
Poland
Portugal
Singapore
Slovenia
Spain
Sweden
UK
USA


If your shipping address is not in the countries listed above, please contact us help@skinb5.com to discuss.

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